Privacy Policy Statement
Our commitment to your privacy
The privacy of individuals, including customers and clients,
is of upmost importance to Healthcare Assist. This includes
information or opinions about you that we collect and record
which reasonably could be used to identify you. We adhere to
the National Privacy Principles and the Privacy Act 1988 (Cth).
This document sets out our policies for managing personal information
across the Healthcare Assist businesses operating in Australia.
We have a Privacy Officer, whose contact details are below.
Types of personal information we collect
When dealing with our customers and clients we generally
collect your name, address, telephone number and other contact
details. We may also collect and update personal information
necessary to set up and maintain your membership, such as date
of birth, employment details, bank account details. We also
record information about the status of your membership. We generally
do not collect sensitive information (such as relating to ethnic
origin, religious or philosophical beliefs, membership of a
political or trade association or sexual preferences), and would
not do so without your consent.
Why we collect personal information
Generally, we collect, update and use personal information
about you to carry on our business, including:
- to process your application for membership
services or facilities (including to check your identity)
and to establish and manage your membership;
- to provide requested services to you, and bill you for
our services and collect overdue payments; for our research
and development of new products and services;
- for training, quality control and verification purposes
(including monitoring and recording your telephone conversations
with us from time to time);
- to communicate our, a related company's or a third party's
marketing offers to you - when making the offer we will
let you know how you may stop receiving any further marketing
offers. Where another organisation outside of Healthcare
Assist and its related companies is involved in the offer,
we do not give information about you to that organisation;
and
- to meet our legal obligations.
How we store information
We store personal information in a combination of secure
computer storage facilities and paper based files and other
records. We have taken a number of steps to protect the personal
information we hold from misuse, loss and unauthorised access,
modification or disclosure. We use generally accepted technology
and security so that we are satisfied that your information
is transmitted safely to us through the internet or other electronic
means. We will take reasonable steps to securely destroy or
permanently de-identify personal information when we no longer
need it.
When we may disclose your personal information
Generally, we may disclose personal information
about you in the following circumstances:
- where we have contracted an external
organisation to provide us with support services. This may
include but is not limited to processing applications or
orders, marketing support, deliveries, market research and
debt collection. These service providers may be within or
outside Australia;
- to comply with our legal obligations (we notify you
any time we are required to produce information in this
way unless we are prohibited by court order or law or there
is suspicion of fraud and/or criminal activity);
- where we suspect that unlawful activity has been or
may be engaged in and the personal information is a
necessary part of our investigation or reporting of the
matter.
We impose strict requirements of security
and confidentiality on all third parties as to how they handle
personal information. We provide our outside contractors only
with information they need to perform their services - they
are not permitted to use the information for any purpose except
to provide the service to us. The Privacy Act also strictly
controls the information we exchange with credit reporting agencies.
We will disclose personal information
about you only with your consent in the following circumstances:
- where organisations cooperate with us
in offering products and services such as co-brand partners
(we will notify you of that disclosure and obtain your consent
on the application form);
- to meet your request for
services; and
- to anyone else you authorise us to disclose information
to, from time to time.
Keeping us up to date
We will take reasonable steps to make
sure that the personal information we collect, use or disclose
is accurate, complete and up-to-date. If your personal details
change, such as your telephone number or billing address, please
contact us so that we can continue to provide you with our products
and services.
You can access your personal information
Following a request, we will provide you with a copy of
personal information which we hold about you in accordance with
our obligations under the Privacy Act. We may charge a fee for
retrieving this information (we will inform you of the fee before
providing the information). Please note that there are some
circumstances set out in the Privacy Act where we may refuse
your request. We will promptly acknowledge and investigate any
complaints about the way we manage personal information.
About this privacy policy
We may update our policies and this Privacy Policy Statement
from time to time. The latest version is published on our web
site at www.healthcareassist.com.au/Privacy
Policy.html and is available in print at Healthcare Assist
offices, through our agents or by contacting us using the details
below.
Contacting Us
If you have any questions about our policies, or if you
wish to update or access the information we hold about you,
wish to make a related complaint or to receive a copy of our
most current Privacy Policy Statement, please contact us:
Customer Care: 1300 725 909
Administration: (03) 5427 4465
Facsimile:
(03) 5427 4475
Mail:
PO Box 694 WOODEND VIC 3442
Office:
49 Greig Court WOODEND VIC 3442
Email:
Contact Us
